In case you have lost access to your old email address and thereby your recovery code, you will have to contact support for assistance. If you change to an email with the same domain as the old email: Please contact support (OpenBankingEU_Support@mastercard.com) providing your old email address and your new email address, and one of […]
The cookie settings, cookie blockers or even the browser you use can sometimes cause a failure or error to occur while using Open Banking. Interaction with Mastercard Open Banking Europe is based on the sharing and exchange of information, any applications or settings blocking this flow of data might cause a failure or error. If […]
To make payments safer than ever, Strong Customer Authentication (SCA) is an EU requirement that’s set in place to reduce fraud. In this way, the SCA requirement will demand customers use at least two of the three following authentication measures: Something the customer knows (password or pin). Something the customer has (phone or laptop). Something […]
When you log in with the incorrect login details, the bank in question sends an “Invalid Credentials” status to us. The login credentials should be the same as the credentials you would use in your mobile banking app. (If necessary, check whether a mobile bank agreement has been established with the bank.) Please use your […]
“An unattended login is a feature that offers the ability for the end user’s data to be synchronized without the end user having to log in every time. The end user needs to log in every 180 days for security purposes and to verify they are still actively using the given service.” When you […]