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My account does not update (Orphaned Accounts)

Markus Erasmus February 15, 2024

Sometimes banks stop providing previously known information on unused or dormant accounts. These accounts are referred to as Orphaned.  When this problem occurs you need to add the bank account again through your service provider (even if you can see them in The Hub).  The steps for re-adding accounts vary depending on the service provider. […]

Missing Transactions

Markus Erasmus

There can be a number of different reasons why a transaction can be “missing”, or does not show in your list of transactions. Your bank is experiencing problems with sending information to your account. Your bank has not processed the transaction yet, some types of transactions have a time delay connected to them. (Such as […]

What is a webhook URL?

Tobias Funder February 12, 2024

A webhook URL can also be referred to as a “web callback” or an “HTTP push API”. These may be the definitions you have previously seen. A webhook operates on the concept of “event reaction” (e.g. Don’t call me, I’ll call you if I have something new). In other words, there is no need for […]

How are transactions sorted?

Tobias Funder

Transactions are sorted chronologically. (In some cases this is not possible due to data inaccuracies supplied by the provider.)  The transactions will appear in the exact same order as the order we receive these transactions from the bank. The banks normally arrange the transactions one after another in the order of their occurrence.

Is there a time limit for when the user must complete the Connect Flow?

Tobias Funder

When end-users sign up, they will go through the Connect Flow, enabling end-users to provide consent and connect their respective bank accounts. Two flows exist: the standard Connect Flow and the One Time Flow. The standard Connect Flow enables users to continually share their data through The Hub, while the One Time Flow enables users […]

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