To enable the Mastercard Open Banking support agents to successfully assist you, they will need as much information as you are able to share. Here are the most commonly asked questions by support agents: Could you please send us more information regarding the issue you are facing? Could you please let us know where you […]
You can empower yourself and your company, by subscribing to the Mastercard Open Banking Operational Status site. Get email notifications whenever incidents are created, updated or resolved. Go to our Operational Status page and click on the SUBSCRIBE TO UPDATE button.
These are the steps for removing a bank account from The Hub: Log into The Hub. Click on āBanksā in the top right of the screen. On the left, select the account you want to remove. Click on āOptionsā. Select āDisconnect accountā. Confirm that you want to disconnect the account. Your account is now removed. […]
Short for Account Information Service Provider, an AISP is a business or service that is authorized by the financial supervisory authority (FSA) to access account and transaction data from business or personal banks. With customersā consent, AISP businesses are able to build innovative financial services on top of bank data to the benefit of […]
There can be a number of different reasons why a transaction can be āmissingā, or does not show in your list of transactions. Your bank is experiencing problems with sending information to your account. Your bank has not processed the transaction yet, some types of transactions have a time delay connected to them. (Such as […]