To enable the Mastercard Open Banking support agents to successfully assist you, they will need as much information as you are able to share.

Here are the most commonly asked questions by support agents:

Could you please send us more information regarding the issue you are facing?

  • Could you please let us know where you are trying to log into?
  • What type of error or message are you receiving?
  • Which Bank are you trying to connect to?
  • Is it a private or business account you are trying to access?
  • Could you provide a screenshot of this error/issue?
  • Could you provide us with your Hub connected email address?

You can contact Mastercard Open Banking support here: Support