There can be a number of different reasons why a transaction can be “missing”, or does not show in your list of transactions.

  • Your bank is experiencing problems with sending information to your account.
  • Your bank has not processed the transaction yet, some types of transactions have a time delay connected to them. (Such as international money transfers.)
  • Transactions can sometimes be missed due to a time delay in the change of the transaction status from pending, to cleared, to processed.
  • Your bank is currently offline or experiencing technical difficulties.
  • Your bank account is not synchronized with your Aiia profile.
  • It has been more than 180 days since you last logged in to your account. (PSD2 legislation requires users to log in to accounts for security reasons.)
  • Sometimes banks stop providing previously known information on unused or dormant accounts.
  • The application or program you are currently using is experiencing technical issues.
  • The API you are using has a specific feature that is preventing the transaction to display.

There are a number of solutions you can try:

  • You can reconnect the bank account through the open banking platform you are currently using.
  • You can update your account, resulting in a synchronization between your account and the bank.
  • If you are asked to log in and go through the authentication process again, this might be because it has been 180 days since your previous authentication. We are required by legislation to do this every 180 days, to ensure the safety and security of your profile. 
  • You can re-add the bank account through the open banking platform you are currently using, as if it is a new account.

If these attempts do not work, I suggest you ask the service, platform, or bank you use to have a look at your account. 


You are welcome to contact us and ask for assistance at Mastercard Open Banking Support .