To enable the Mastercard Open Banking support agents to successfully support you, we need as much information as you can share.

Here are the most commonly asked questions by support agents:

  • Please let us know where you are trying to log in.
  • What type of error or message are you receiving? 
  • Which bank are you trying to connect to?
  • Is it a private or business account you are trying to access?
  • Could you provide a screenshot of this error/issue?
  • Could you provide us with your Mastercard Open Banking Hub connected email address?

They can contact Mastercard Open Banking support here at Support