Sometimes a problem can occur where the end user’s connection to the bank is lost or disconnected.

We recommend they try the following:

1: Login into The Hub with their Hub connected email

2: When logged in, click on “Banks”

3: Click the bank connection they experience issues with

4: Click the blue “Options” button 

5: Choose “Update account”

6: Log into the bank

If the login is successful, the end user should check whether the connection is reestablished with the service that they use.