How do I connect to, or integrate my bank account? Follow these steps, when you need to connect to or integrate with your bank account: Select your bank and country: Select the type of account you wish to connect: Choose your login method: Choose the account you would like to connect: Provide your email address […]
After choosing to add a bank account you will be taken to the following screen: You need to select the country you are in and choose the bank which has the account you want to add. If your bank is not shown, you can search for the bank in the search bar. When your bank […]
There is no limit on transactions when you fetch them through Mastercard Open Banking. You receive transactions in pages with a maximum of 250 transactions per page. Due to PSD2 regulations, there is a limit to how far back we are allowed to fetch transactions. This limit is two years from the creation-date of a […]
These are the steps for removing a bank account from The Hub: Log into The Hub. Click on âBanksâ in the top right of the screen. On the left, select the account you want to remove. Click on âOptionsâ. Select âDisconnect accountâ. Confirm that you want to disconnect the account. Your account is now removed. […]
There can be a number of different reasons why a transaction can be âmissingâ, or does not show in your list of transactions. Your bank is experiencing problems with sending information to your account. Your bank has not processed the transaction yet, some types of transactions have a time delay connected to them. (Such as […]
Sometimes banks stop providing previously known information on unused or dormant accounts. These accounts are referred to as Orphaned. When this problem occurs you need to add the bank account again through your service provider (even if you can see them in The Hub). The steps for re-adding accounts vary depending on the service provider. […]
Sometimes a problem can occur where your connection to the bank is lost or disconnected. We recommend you try the following: 1: Login into The Hub with your connected email 2: When logged in, click on “Banks” 3: Click the bank connection you experience issues with 4: Click the blue “Options” button 5: Choose […]
Transactions are sorted chronologically. (In some cases this is not possible due to data inaccuracies supplied by the provider.) The transactions will appear in the exact same order as the order we receive these transactions from the bank. The banks normally arrange the transactions one after another in the order of their occurrence.
This is because of the function called “unattended login”. Unattended logins allow Mastercard Open Banking to synchronise accounts and transactions without the user having to log in with their username and password. Unattended logins will usually be allowed for up to 180 days before the user has to present their username and password again. Unfortunately, […]
You can log into The Hub directly if you wish to ensure that your bank accounts are fully updated. The steps for updating your account are as follows: 1. Log in to The Hub and select “Banks” in the top right corner. 2. Click on the account you wish to update: 3. Select “Options” […]
Details are a complex feature, and many banks do not provide details at all. This means that the quality of transaction details will differ from bank to bank. We fetch transaction details once a day and only from the day you connect your bank account to the Hub. Furthermore, transaction details are only being fetched […]