To enable the Mastercard Open Banking support agents to successfully support you, we need as much information as you can share. Here are the most commonly asked questions by support agents: Please let us know where you are trying to log in. What type of error or message are you receiving? Which bank are you […]
There can be a number of different reasons why a transaction can be “missing”, or does not show in your list of transactions. Your bank is experiencing problems with sending information to your account. Your bank has not processed the transaction yet, some types of transactions have a time delay connected to them. (Such as […]
In case the user lost access to their old email address and thereby their recovery code, they will have to contact Mastercard OB Support for assistance. If they change to an email with the same domain as the old email: Please contact support (OpenBankingEU_Support@mastercard.com) providing their old email address and new email address, and one […]
This is because of the functionality called “unattended login”. Unattended logins allow us to synchronise accounts and transactions without the user having to log in with their username and password. Unattended logins will usually be allowed for up to 180 days before the user has to present their username and password again. Unfortunately, there are […]
When end-users sign up, they will go through the Connect Flow, enabling end-users to provide consent and connect their respective bank accounts. Two flows exist: the standard Connect Flow and the One Time Flow. The standard Connect Flow enables users to continually share their data through The Hub, while the One Time Flow enables users […]
To make payments safer than ever, Strong Customer Authentication (SCA) is an EU requirement that’s set in place to reduce fraud. In this way, the SCA requirement will demand customers use at least two of the three following authentication measures: Something the customer knows (password or pin). Something the customer has (phone or laptop). Something […]
Invalid Login Credentials When a user log in with the incorrect login details, the bank in question sends an “Invalid Credentials” status to us. The login credentials should be the same as the credentials they use in their mobile banking app. (If necessary, check whether a mobile bank agreement has been established with the bank.) […]
The EU payment Service Directive (PSD2) dictates that all financial entities have to only provide access to payment accounts, to third-party service providers. This does not include accounts like: most mortgage accounts, loan accounts, savings accounts, sight accounts, securities accounts, construction accounts etc.. Loan/Savings accounts do not qualify as payment accounts, this means that […]
Sometimes a problem can occur where the end user’s connection to the bank is lost or disconnected. We recommend they try the following: 1: Login into The Hub with their Hub connected email 2: When logged in, click on “Banks” 3: Click the bank connection they experience issues with 4: Click the blue “Options” button […]
“An unattended login is a feature that offers the ability for the end user’s data to be synchronized without the end user having to log in every time. The end user needs to log in every 180 days for security purposes and to verify they are still actively using the given service.” When you […]