Privacy by design It’s integrated into everything we do and in all the products we design. It’s our promise that the steps we take and the solutions we make will never perform an action that the person sharing data didn’t want or expect. No data is shared without your consent.
You can empower yourself and your company, by subscribing to the Mastercard Open Banking Europe Operational Status site. Get email notifications whenever incidents are created, updated or resolved. Go to our Operational Status page and click on the SUBSCRIBE TO UPDATE button.
To enable the Mastercard Open Banking support agents to successfully assist you, they will need as much information as you are able to share. Here are the most commonly asked questions by support agents: Could you please send us more information regarding the issue you are facing? Could you please let us know where you […]
Mastercard Open Banking Services Europe is fully PSD2 (Revised Payment Service Directive) compliant. We adhere to all EU legislation and this includes PSD2. Compliance and security is what we are all about.We gather and monitor APIs from European banks into one single API. So when a bank updates their API, we swap out the old […]
No, Mastercard Open Banking Services is not a bank. Mastercard Open Banking Services is an open banking platform, an account information service that empowers businesses to build innovative services on top of financial data with the consent of the end-users.
Data is updated 4 times every 24 hours. This means there will be an update every 6 hours. Unfortunately, we cannot always guarantee that this will happen at the exact same time each day. If you do not want to wait for your account to update automatically, you can do a manual update yourself. You […]
What is a Third Party Provider? Third Party Provider (TPP) is a collective term that is used for Account Information Service Providers (AISP) and/or Payment Initiation Service Providers (PISP). If your business is a licensed AIS or PIS provider, your business acts as a Third Party Provider. Mastercard Open Banking Services Europe is an example […]
What to do and who to contact when you see an error message on your screen. To help understand and find the cause of the error you can ask yourself these questions: Where did I log into? My bank, a specific application… What does the error message say? Make a screenshot or write it down. […]
The EU payment Service Directive (PSD2) dictates that all financial entities have to only provide access to payment accounts, to third-party service providers. This does not include accounts like: most mortgage accounts, loan accounts, savings accounts, sight accounts, securities accounts, construction accounts etc.. Loan/Savings accounts do not qualify as payment accounts, this means that […]
Open banking is a branch of financial technology. Open banking is a banking practice that provides third party financial service providers (TPPs) open access to consumer banking, transactions and other financial data from banks and non-bank financial institutions. This is done through the use of open Application Programming Interfaces (APIs). APIs enable third-party businesses to […]
If you need to change the email address connected to your Aiia profile: For security reasons, the only way to change the email address is through the recovery flow . Here you will need to provide: Your old email address Your new email address Your recovery code If you don’t have your recovery code available, […]
How fast is our payment solution? With our real-time payment initiation service, you’re able to offer instant account-to-account payments. If you have any questions in regards to the technical specifications, please feel free to reach out to our awesome support team. (Mastercard Open Banking Europe Support)
Deletion of your account in The Hub is easy and can be done directly from The Hub: The steps for deletion are as follows: Log in to The Hub and select “Your Account” in the top right corner. From the dropdown menu, select “Profile settings” 3. In the bottom left, select the “Delete account” button.